Tour Terms & Conditions
Payment
To confirm a booking made via our website, email, or phone, valid credit card details are required, including the card’s expiry date. Once payment has been processed, a confirmation email will be issued.
All prices are quoted in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) at 15%.
Please note that quoted prices do not include credit card processing fees, which may be up to 3% of the total tour value.
We accept payments via Visa, Mastercard, Amex and Paypal.
Cancellations
Cancellations made by the guest(s) between 5 days and 48 hours prior to the tour date will incur a 50% cancellation fee.
Cancellations made within 48 hours of the tour are non-refundable.
In the event that an associated activity (e.g., sea or weather-dependent component) is cancelled due to unsuitable conditions, a partial refund will be issued.
To cancel or amend your booking (subject to availability), please contact us by phone at (021) 798 874 or email stu@ttlux.co.nz.
Wildlife Guarantee
While every effort is made to deliver the experiences as described, wildlife sightings cannot be guaranteed. However, we maintain a very high success rate for encounters on our tours.
Guest Instructions & Responsibilities
To ensure maximum safety and enjoyment throughout the day, guests are required to follow all instructions provided by their guide before and during the tour.
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Guests are responsible for the supervision and safety of any children in their care.
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Guests are responsible for their personal belongings and property at all times.
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Please advise us at the time of booking of any mobility concerns, pre-existing medical conditions, or special dietary requirements so that we can best accommodate your needs.